Same Day Repair
The Association operates a Same Day Repair service.
If the repair is requested by 2.00pm a tradesman will attend to the repair by 5.00 that day unless you request a different arrangement. If it is reported after 2.00pm it will be carried out the next morning.
For information on our performance on meeting the Same Day promise click here.
After 5.00pm, at weekends or on Public Holidays Emergency Repairs should be reported by telephoning 0345 600 8693.
Right to Repair
Some repairs fall under the category of the Right to Repair Housing (Scotland) Act 2001. These repairs can be from windows and external doors which are not secure, WC pans that are not flushing (and you only have one toilet in the property) blocked drains, sinks or baths etc.
Providing the tenant gives access for these repairs these repairs should be made safe or completed within timescales from when first reported. If the repair is not made safe or completed within these timescales the tenant can use another contractor from the Association's approved list of contractors and you will also be entitled to compensation of £15.00 and up to a maximum compensation amount of £100.00.
When you report a repair the person who is dealing with you will inform you if the repair in question is a qualifying Right to Repair.