Monday – Thursday - 9am to 5pm
Friday - 9am to 4pm
The office will be closed for lunch between the hours of 1pm and 2pm.
For gas central Heating and Hot Water Breakdowns: 01294 468113
Any other Emergency: 0345 600 8693
Significant Performance Failures (SPF) Fact Sheet
If you are a tenant of a registered social landlord (RSL), such as a housing association or co-operative, or if you are a council tenant, you can report a significant performance failure (SPF) to us. A group of tenants or an individual acting on behalf of tenants, such as a representative of a registered tenants’ organisation, can also report an SPF to us. This factsheet explains what an SPF is and how you can report an SPF