The Association has a wide range of policies which cover all aspects of our service delivery.

These policies are reviewed by the Management Committee on a regular basis to ensure that staff and contractors provide the most effective and efficient service possible which meets the needs and wishes of our residents.

You can view a range of our policies below

If you do not see the policy that you are interested in or if you have a query regarding the contents of a policy please contact us by clicking here.


  •   Abandonment Policy and Procedure

    This Policy and associated guidance provides all officers with clear and consistent procedures to be used when dealing with suspected abandoned properties. These present a great practical problem for any landlord. An abandoned property represents lost revenue, continuing maintenance costs, a risk of vandalism and potentially an opportunity to house someone else on the waiting list in housing need.

      Tuesday, 24 September, 2019

  •   Access to Information Policy

    The Association is fully committed to the aims and principles underlying the Freedom of Information (Scotland) Act 2002 (FOISA) and the Environmental Information (Scotland) Regulations 2004 (EISRs) and to the disclosure of information of interest to its service users and the wider public.  It will make every effort to promote greater openness and transparency and maximise public trust in its work as a registered social landlord in Scotland. 

      Friday, 22 November, 2019

  •   Adaptations Policy

    This document outlines Molendinar Park Association's policy in relation to the assessment, delivery and management of the provision of adaptations.

      Tuesday, 24 September, 2019

  •   Allocations Policy

    Molendinar Park Housing Association operates throughout the city of Glasgow. A Committee of Management, which consists of people with considerable experience in the housing association movement, people from relevant professional backgrounds, and tenants of the Association controls the Association.

      Tuesday, 24 September, 2019

  •   Alterations and Improvements Policy

    This policy document covers two aspects 

    • Permission to carry out the alteration and/or improvement
    • Compensation for the improvement

      Tuesday, 24 September, 2019

  •   Anti-social Behaviour Policy

    This policy outlines Molendinar Park Housing Association’s approach to tackling neighbour disputes and reports of anti-social behaviour. The Association fully recognises the detrimental effect that anti-social behaviour can have on residents.

      Tuesday, 24 September, 2019

  •   Anti-social Behaviour Policy

    This policy outlines Molendinar Park Housing Association’s approach to tackling neighbour disputes and reports of anti-social behaviour.  The Association fully recognises the detrimental effect that anti-social behaviour can have on residents.

      Wednesday, 23 October, 2019

  •   Arrears Prevention Management and Recovery Policy

    This Policy sets out our approach to arrears prevention, control, management and recovery.

      Tuesday, 24 September, 2019

  •   Asbestos Management Policy

    Asbestos is the largest single cause of work-related fatal disease and ill health in Great Britain. It is a carcinogen and is responsible for lung diseases such as Asbestosis and Mesothelioma. Almost all asbestos-related deaths and ill health are a result of exposure that happened decades ago.

      Wednesday, 30 October, 2019

  •   Asset Management Strategy

    Our Asset Management Strategy allows us to manage the asset base in such a way that it supports the wider organisational objectives and contributes to the long-term sustainability of the organisation. We base our decision making on sound robust information and remain aware of potential threats that could impact on our delivery of service.

      Tuesday, 29 October, 2019

  •   Complaints Procedure Leaflet 2018

    Our Complaints Handling Procedure reflects Molendinar Park Housing Association’s commitment to valuing complaints. It seeks to resolve customer dissatisfaction as close as possible to the point of service delivery and to conduct thorough, impartial and fair investigations of customer complaints so that, where appropriate, we can make evidence-based decisions on the facts of the case.

      Tuesday, 24 September, 2019

  •   Decant, Home Loss and Disturbance Policy

    This document outlines the Association’s policy and approach when tenants require to be moved on a temporary basis, (decanted) as a result of either a development programme; major repairs/modernisation or in an emergency for health and safety reasons, arising out of fire, flooding or other unplanned significant events.

      Tuesday, 24 September, 2019

  •   Domestic Abuse Policy

    This policy aims to outline Molendinar Park Housing Association’s approach to domestic abuse. The Association fully recognises the detrimental effect that domestic abuse can have on residents their families and communities.

      Thursday, 30 January, 2020

  •   Entitlement, Payments and Benefits Policy

    This policy relates to:

    • Governing Body members of Molendinar Park Housing Association (MPHA)
    • Everyone who works for and with the authority of MPHA

      Tuesday, 24 September, 2019

  •   Environmental Policy

    This Guidance Note outlines the key aspects of a good policy statement as required by ISO 14001: 2015 and gives examples of how to demonstrate commitment to the environment as well as considering some of the issues to avoid when writing a policy statement.

      Wednesday, 30 October, 2019

  •   Equality and Diversity Policy

    Molendinar Park Housing Association promotes equal opportunity as an organisational value. This is closely linked to our organisational commitment to promote social justice. Our Equality and Diversity Policy sets out the framework of principles that we incorporate throughout all of our services.

      Tuesday, 24 September, 2019

  •   Estate Management Policy

    This document sets outs Molendinar Park Housing Association’s policy in relation to Estate Management. Our Estate Management Policy is integral to the overall environment in which our properties are located and sets out our approach to the management and standards of the surrounding environment, in our ownership. We recognise the importance of maintaining the physical condition, cleanliness and safety of the area, in which our properties are located, both to preserve the fabric and to ensure that it is a safe place where people feel proud to live.

      Tuesday, 24 September, 2019

  •   Factoring and Owner Occupier Arrears Recovery Policy

    This document sets out Molendinar Park Housing Association’s policy in relation to the prevention, control and recovery of debt in respect of factoring charges. This Policy sits alongside our Factoring Policy.

      Tuesday, 24 September, 2019

  •   Factoring and Owner Occupiers Policy

    This document outlines Molendinar Park Housing Association’s policy in relation to factoring and service charges to owner-occupiers.

      Tuesday, 24 September, 2019

  •   Health and Safety Policy

    This Management System is based on nationally agreed principles, defined and developed to provide the necessary strength, flexibility and appropriate foundation for the development of a sustainable health and safety culture throughout the Organisation.

      Wednesday, 30 October, 2019

  •   Membership Policy

    The purpose of the policy is to ensure that MPHA is fully representative of its tenants and the people who use and / or benefit from our services and activities. It also aims to ensure that the Association is able to draw on specialist skills that may be required in achieving its objectives. This policy complies with the Scottish Housing Regulator and the Scottish Social Housing Charter.

      Tuesday, 24 September, 2019

  •   Rechargeable Repairs Policy

    This document outlines Molendinar Park Housing Association’s policy in relation to the recharging of tenants and owners of repair costs incurred by the Association arising from neglect or vandalism.

      Tuesday, 24 September, 2019

  •   Records Management Policy

    The Association creates, handles and uses records of information to support its functions and operations as a registered social landlord in Scotland. These records contain information that is an invaluable resource and a significant operational asset to support such functions and operations. The Association will adopt a systematic approach to records management. This is necessary to protect and preserve records to support the Association’s functions and operations and provide evidence of events, activities and transactions.

      Friday, 22 November, 2019

  •   Right to Repairs Policy

    The main principle of this policy is to ensure the tenants receive a first class repairs service, backed with the safeguard of a right to compensation in instances where the level of service fails.

      Tuesday, 24 September, 2019

  •   Risk Management Strategy

    The Risk Management Policy articulates how the Association manages risk and takes account of the principles outlined by the Scottish Housing Regulator in its Guidance and Standards.

      Wednesday, 30 October, 2019

  •   Salary Review Policy

    All salaries will be reviewed annually to ensure that remuneration levels keep pace with inflation ...

      Thursday, 30 January, 2020

  •   Settlement Agreement Policy

    Molendinar Park Housing Association (MPHA) has approved an Entitlements, Payments and Benefits Policy which is applicable to all staff and Management Committee members.

      Friday, 22 November, 2019

  •   Shared Owner Buy Back Policy

    This policy has been adopted by MPHA to provide a framework for decisionmaking in the event that consideration is being given to buying back a shared ownership tranche in a property that was previously constructed as part of a MPHA development.

      Tuesday, 24 September, 2019

  •   Sustainability Policy

    This policy has been devised to show how Molendinar Park Housing Association undertakes its activities in a sustainable manner for the benefit of the wider community. We aim to support and deliver improvements in the quality of life for individual customers and the communities in which we work. We understand the importance of environmental issues, the need to preserve natural resources, the need to reduce greenhouse gas emissions. We are committed to creating a sustainable organization by striving to ensure that we make a positive contribution to the protection of the environment and to sustainable development.

      Wednesday, 30 October, 2019

  •   Tenant Engagement Strategy

    This document outlines Molendinar Park Housing Association's (MPHA) strategy in relation to tenant participation and involvement.

      Wednesday, 30 October, 2019

  •   Void Management Policy

    This document outlines Molendinar Park Housing Association’s policy in relation to the management of empty houses.

      Tuesday, 24 September, 2019