The Association is currently reviewing its Complaints policy. We value all feedback, good and bad, from our customers and we use this information provided to learn from and improve our services to you.
Our complaints handling procedure reflects Molendinar Park Housing Association’s commitment to valuing complaints.
If something goes wrong or you are dissatisfied with our services, please tell us so we can learn from it. Similarly, if you think we do something really well please tell us so we can keep doing it. You can use the online form to submit your complaint or contact us to submit a compliment, alternatively please contact the office on 0141 564 5256 or firstname.lastname@example.org.
In addition, you can report a significant performance failure (SPF) to the Scottish Housing Regulator. For more information on this, please see the SPF Factsheet in the Useful Information section.