Make a Complaint or Compliment

We value all feedback, good or bad, from our customers and use the information you provide to improve our services to you.

Our Complaints Handling Procedure reflects Molendinar Park Housing Association’s commitment to valuing complaints.

It seeks to resolve customer dissatisfaction as close as possible to the point of service delivery and to conduct thorough, impartial and fair investigations of customer complaints so that, where appropriate, we can make evidence-based decisions on the facts of the case.

For more information, please see our Complaints Procedure Leaflet in the Policies section.

In addition, you can report a significant performance failure (SPF) to the Scottish Housing Regulator. For more information on this, please see the SPF Factsheet in the Useful Information section.