Key Information

Opening Hours

Monday to Thursday: 9.00 am - 5.00 pm and Friday: 9.00 am - 4.00 pm
The office will be closed for lunch between the hours of 1.00 pm and 2.00 pm.

Emergency Numbers 

For gas central Heating and Hot Water Breakdowns: 01294 468113
Any other Emergency:  0345 600 8693

Significant Performance Failures (SPF) Fact Sheet

If you are a tenant of a registered social landlord (RSL), such as a housing association or co-operative, or if you are a council tenant, you can report a significant performance failure (SPF) to us. A group of tenants or an individual acting on behalf of tenants, such as a representative of a registered tenants’ organisation, can also report an SPF to us. This factsheet explains what an SPF is and how you can report an SPF

Click here to view the SPF Factsheet